600 546 645 | +971-04-2593898

 customerservice@ahaliaexchange.com

EXCHANGE RATE

 

TERMS & CONDITIONS FOR FOREIGN CURRENCY PURCHASE & SALE:

 

 1.    Currency once bought or sold can be returned only at the prevailing market rate.

 

2.    Please count your money before leaving the counter and obtain a receipt for your transaction. Neither Ahalia Exchange nor its employees will be held liable for any claims or shortages thereafter. Ahalia Exchange has the right to recover any amount paid in excess to the customer due to errors and oversights.

 

 TERMS & CONDITIONS FOR ALL TRANSFERS & SERVICES:

 

 1.    Refund against cancellation of Telegraphic Transfer, Drafts or any other payment order returned or unpaid for any reason will be refunded to sender at the prevailing market buying rate or transaction rate whichever is lower, excluding the sending charges, any deductions from the beneficiary bank or agent , cancellation fees and any other expenses incurred as a result.

 

2.    Sender has to surrender the original receipt to the branch in order to initiate the cancellation procedure. In case the sender is a corporate, refund or amendments can be conducted through the authorized representative and will not be refunded in cash under any circumstances. The refund will be made through a branch by a cheque favoring the corporate sender. Ahalia Exchange is not liable for any delay caused further to a cancellation or refund request.

 

3.    Charges and conversion rates that will be applied for amendments or reissuance of money transfer services. 

 

4.    Correspondent/Intermediary charges are applicable to some countries and will be deducted at paying end.

 

5.    Customers can lodge complaint / grievance within 30 days from the date of transaction at any branches or customer service center.

 

6.    I/We hereby confirm that the beneficiary’s account details provided and printed overleaf are correct and that Ahalia Exchange will not be held responsible for any wrong credits, returns or delay in credit due to wrong details provided by me/us.

 

7.    The rates displayed on our website or branches are indicative only and are subject to change according to market fluctuations.

 

8.    I/We hereby declare that the source of funds for this transaction are from legitimate source and are not linked with any form of Money Laundering activities or the financing or support of terrorism activities directly or indirectly.

 

9.    Remittance against cheque will be affected only after realization of cheque. The issuance of a receipt (TT) neither confirms nor guarantees that the amount would be credited to the beneficiary account or received by the beneficiary.

 

10.    Remittance will be subject to the Anti-Money Laundering policies/laws of UAE/Intermediary/Designated countries. Ahalia Exchange reserves the right to hold the transaction and request for additional information for execution of transactions which fall under review of AML Dept.

 

11.    I/We undertake to provide necessary information/documents relating to current and/or historical transactions as and when requested by Ahalia Exchange.

 

12.    Ahalia Exchange will not be held responsible for any financial and/or reputation loss if any transaction is scrutinize/frozen/blocked for need of additional documents or if found suspicious by any local authority, banks or correspondent bank.

 

13.    I have read and accepted all terms and conditions for Ahalia Exchange. For further inquiries please visit our website (www.ahaliaexchange.com) or call: 600546645 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 

 

 

 

 

 

 

 

 

 

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