How do I make a transfer/transaction?

It’s easy to send money through Al Ahalia Money Exchange Bureau. To get started with your first transfer/transaction, visit any of our branches with your valid ID / appropriate identification document, register as a new customer and make your first transfer/transaction easily and securely.

Is it possible to send money to any country through Al Ahalia Money Exchange Bureau?

Yes, Al Ahalia Exchange offers worldwide remittance services, barring a few countries which may have legal or political limitations. You may contact our branches/ customer support for availing knowledge regarding transaction to your desired destination.

What documents do I needin order to send money to my home county?

If you have your valid Emirates ID/identification document and the complete details of your beneficiary account and/or receipt (please note that requirements may vary according to the country and preferred payment mode), you can start your money transfer process.

How quickly does the money sent through us reach your beneficiary’s account?

The time taken for your money transfer to reach your beneficiary’s account depends on the type of remittance you have chosen and the beneficiary’s location.
Account-to-Account Transfer – 1 to 3 working days in countries where your beneficiary’s bank is a member of the well-established automated payment system. However, some countries have instant bank transfers.

Where can I see today’s exchange rate?

Global currency rates are constantly fluctuating. For updated rates, you can refer to our official website or contact any branch.

What are the money transfer charges?

At the Al Ahalia Money Exchange Bureau, we charge all our valuable customers fair service fee and use a real time exchange rate for conversion. However, charges vary based on your destination of transfer and the payment mode.

Where Can I locate Al Ahalia Money Exchange Bureau?

You can locate any of our branches easily either by:

• Contact us on our Customersupport: 600546645
• Visit our website and click on Branches Inside UAE for a detailed list of branches.

What benefit do I get for being a regular customer of Al Ahalia Money Exchange Bureau?

We, at Al Ahalia Money Exchange Bureau, reward the commitment our regular customers by offering various promotions and loyalty programs. Indulge in transactions with us and avail loyalty points and exciting gifts.

How do I file a complaint?

It is our aim to serve you the best of our abilities. If you have any complaints, please:

• Call our customer services on 600546645
• Send an email to customerservice@ahaliaexchange.com

Your complaints will be handled by our team with utmost care and priority.

Al Ahalia Money Exchange Bureau

Licensed by the Central Bank of the UAE