We care for our Customers

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Our Commitment to Customers

At Al Ahalia Money Exchange Bureau, we genuinely care for our customers and are committed to customer satisfaction and the focus is always on serving our customers better. We treat it as a responsibility and privilege to safeguard their interests and rights & uphold our commitment to customer protection and customer rights as guided by Central Bank of UAE.

Transparency &Accessible Information:

We provide information in clear and plain language to all the customers and to the best possible manner in user-friendly formats. We strive to communicate clearly and effectively, catering to diverse needs including those of People of Determination and those who have special needs.

Fair Treatment:

Treating Customers fairly is our integral part of our business conduct and culture. We treat every customer with equality, fairness, respect, and empathy, at all stages of our relationship, regardless of ability, nationality, religion, income level, status, gender, age, background or circumstance. Our relationship with our customers is our strength.

Continuous Education:

Customer Service Quality Standards:

We promptly attend tocustomers’ inquiries and requests & always place the customer’s interest in the forefront. We alwayshave courteous and knowledgeable interactions with our customers. Avoiding conflicts of interest with customers is crucial for maintaining trust and integrity in any business relationship. We try to identify and mitigate risks of situations or arrangements and inform situations that could create Conflict of Interest with customers which allows them to make informed decisions and helps to maintain transparency in our business relationships with required consents in place.

Ethical Conduct:

We are committed to conducting our business and market activities in a manner that prioritizes the best interests of our customers. This entails consistently exercising due skill, care, and diligence, while maintaining integrity and upholding high ethical standards in all our interactions. Our aim is to foster fair, honest, and professional relationships with our customers, ensuring their interests and wellbeing are always given utmost consideration.

Responsible Marketing:

Our marketing initiatives are anchored in honesty and accuracy, with full disclosure of terms, conditions, and any pertinent information related to our products and services. We are committed to delivering reliable and understandable information through all communication channels.

Our Promise to You:

We are unwavering in our dedication to protecting our customers and their rights. By fostering a culture of transparency, integrity, and customer-centricity, we aim to build enduring relationshipsbuilt on trust, respect, and mutual benefit. Your satisfaction is our top priority, and we remain committed to delivering excellence in everything we do.

Customer Assistance:

We are committed to our customers satisfaction and always strive to provide excellent service to all our valued customers. Every decision we make revolves around serving our customers better. However, we understand that occasionally, things may not go as planned and we want to ensure that any concerns, dissatisfaction or grievances you may have, are addressed promptly and effectively.

For any further assistance or query please call or e-mail us:

Customer Care No: 600546645

Email ID: customerservice@ahaliaexchange.com

Your satisfaction is our ultimate priority, and we are committed to ensuring that You have a positive experience with Al Ahalia Money Exchange Bureau.